How To Inspire Hotel/Restaurant Employees To Perform Better (Fast!)

Unfortunately your training employees maybe saying all the right things in front of you and then injecting less than flattering remarks or “pregnant pauses” when you or your managers step away.

Because most employees use their jobs to accomplish other goals, they are less invested with you to begin with and don’t value your business the way that you need them to. When these employees train new people they are quick to point out managerial and operational problems, highlighting everything that may be wrong with your business and sharing with the new employee that they are only at your business in order to get to their end goal, shaking the confidence of the new employee and changing his or her perception that this is not the best place to work.

It is a frustrating scenario for everyone involved and dealing with it myself for several years this is what I came up with and wrote for my fellow managers:

Try telling your hotel or retail employees (Or your entire restaurant FOH staff) “How you train new employees will directly impact your income and how hard you have to work every day. Would you like to correct fewer mistakes, enjoy a fun upbeat team environment, make twice as much money and have a more solid co-workers supporting you 100% of the time? It’s all in how you train your new hires.

Training is everything and the more you train new hires to appreciate your restaurant, hotel or retail business, it’s owner, managers and the existing team, the more you are actually training them to support you, make money FOR you and bolster you when you need help. If you train new employees that yours is an average business, restaurant or hotel with short comings, has short-tempered co-workers, shortsighted managers, bad staff meals, inconsistent or slow kitchen staff, inattentive or micromanaging owners or managers, and ignored equipment repairs, you will actually be doubling your own work load and you don’t even know it. You will actually be training your new team to bring you down when you need to be brought up the most.

If you incorporate eye-rolling or sarcastic remarks in your training you are actually teaching any new hire to work less, feel unenthusiastic, sell less, create short-cuts, look for ways to create smoke or text breaks instead of keeping side-work, customers and sales flowing or ever helping you when you need it.

You will make less money and work harder, longer hours and leave with less energy and enthusiasm for your family and life goals when you train with indifference or disdain.

New hires will be less effective and less effective, less productive and actually cost you time and money when you highlight anything but the very best of the business. You actually control the mood, spirit and income of the entire restaurant or hotel when new employees are in your hands. You should not take this responsibility lightly.

Showing new hires the tricks to check your phone mid-shift, chew gum, be disrespectful to managers, slack off, “cheat the clock” or in restaurants: stand in front of a computer when you have no orders to put in instead of helping to run food or drinks or engage new guests in order to book future reservations speaks volumes to the person you are training and the people watching you. When your new co-workers do these things, they will find themselves in “hot-water,” eventually let-go and you will have to start training someone new all over again which means twice as much work before you to get a team-member up and running and contributing equally. Attitude is everything and if you want the absolute most money (even if you only plan to be in this business for another week, train your new employees to appreciate all of the amazing things about your restaurant or hotel. Train them to constantly look for something to do, restock, run, clear, carry, double check or find customers to engage with and get new reservations from will directly create a path for you to be recognized and promoted, supported and thanked instead of watched, checked and micro-managed which is exhausting. Instead, create an environment of positiveness, support and more sales and your new co-worker will make you more money, give you more energy and more advancement plus guarantee you that you are always are welcome back should you ever decide to leave.

Leave the negativity, the side comments, eye-rolling, time stealing to people of less caliber who may just be on their way “out” but don’t know it and focus on the new way people make more money: by being supportive, collaborative exciting one another and showing leadership skills to help create the absolute best and strongest team, workday and bank account. Isn’t that what you want? To make the most money and have the most energy at the end of the day? Then train your new co-worker that this is the absolute best hotel, restaurant or retail store to work for, these are the best people to work with and the best people to work for. The systems that are in place here make it easy to make money, unlike many businesses, this is a well-oiled machine and when all the parts move together it creates amazing experiences, excitement, money, friendships and more customers plus feeds your future dreams. While other businesses come and go, try and fail, offer discounts and Groupons to get customers through the door, if you all work as a positive, polished, customer service focused team, you will never have to worry about looking for and training somewhere else. They can create an ever growing flow of repeat clientele by engaging customers to return, not taking short cuts, pitching and helping the team be better but that can only happen with your supportive, enthusiastic, high-caliber training. With your training they can create bigger spending, nicer, repeat, regular, effortless, fun customers for your team’s entire future.”

Tell your staff to train for the best, expect the best and be the best. How you do anything is how you do everything and training the people around you to create money, time and wealth for themselves and you is what the smart people do. Not so smart people create animosity, hardship and ill-will for themselves and the people around them and subsequently cost themselves money, energy, time and often their own jobs. Help your employees create the best for themselves by being the best and sharing this with your staff.

What to Expect From Professional Travel Guides

Human beings are nomadic by nature. Unexplored parts of nature, natural beauty, wonders of the world have always attracted people. But the urban lifestyle is pretty demanding. Everybody is busy but still people cannot ignore the calls of the unknown and set out for different destinations around the world.

However, the world is not the same as it used to be many years ago. There are several challenges that you have to face, language problem is one of the biggest problems that most travelers face. Apart from this, rules for foreign travelers, currencies, etc. make it more difficult to explore travel destinations in other countries.

Even when you visit travel destinations in your own country, you might have to struggle to find a suitable hotel or resort around the spot. However, professional travel guides can be of immense help.

In the past, many people used to take up this as a profession. Local people who have knowledge about the locality often work as guides and help tourists to explore the place comfortably. This profession is still very popular. Travelers who visit historical places prefer to hire guides who know about the place and can take them to all the local spots and share local stories and history with them. There are places which are century old. The history of local culture, people, lifestyle, festivals etc. are kind of tribal knowledge that is only available with the local people. Travelers who are interested to know about century old civilizations always prefer to interact with travel guides. A knowledgeable guide not only helps travelers to explore the place but helps them to find hotels, book tickets, find good restaurants, etc. There are people who love to explore everything on their own, but that is a different trait altogether. Common people prefer to hire a guide to make their vacation comfortable.

This is the era of digital age. Everything is getting digitized. At present, when someone says travel guides, he means online guides that offer every bit of information for a travel destination. Different forms of online tourist guide are given below:

1] Travel portals: There are many travel portals that feature world wide destinations. If you are planning to visit a place, you can search for a travel portal that has all the information about your destination. From cab booking, transportation to hotel booking, these online tourist guides can provide you all the information that you might need. You can search and find such portals. Some travel portals offer information about specific regions only whereas some cover all the destinations round the globe.

2] e-Brochures: If you are planning your trip through a travel agency, they can offer you online brochures that contain extensive resources and information about the destination you intend to visit. It is not that all travel agencies would give such brochure out, but some will. You can consult these brochures to find restaurants, local attractions, transportation facilities, etc. These books are great to consult when you plan a trip to somewhere.

Best Luxury Hotel Restaurants in America

In the past, hotel restaurants in America were merely a place to fill up after a long day of sightseeing or a late flight into the destination. Even the most luxury hotels weren’t renowned for their eateries – they provided decent enough fare for hungry guests, but outside customers could rarely be tempted in and the food was certainly not a reason for making a booking.

Now, however, things have changed dramatically and they have really pushed the boat out – some of the most elegant and exclusive restaurants in America can be found within the walls of luxury hotels. Here’s the lowdown on the latest hotel dining spots to be voted into the top five.

1. French Room – The Adolphus Hotel, Texas

A gorgeous grand dame of a hotel in downtown Texas, The Adolphus tops the bill with French Room for its menu but also its décor and service. The atmosphere is pure old-world romance with subtle lighting and hand-painted ceilings – and the food is an unpretentious yet fabulous fusion of French and American cuisine.

2. Fountain Restaurant – The Four Seasons Hotel, Philadelphia

The Four Seasons is an American institution and a byword for superb luxury. Here in Philadelphia, the Fountain continues to be a firm favourite in the city and beyond thanks to the classic dishes served up by chef Martin Hamann in the New French-Continental style.

3. Dining Room – Little Palm Island Resort, Florida

This romantic getaway hotel is a boat ride away from the keys, set on its own private island. Both the hotel and restaurant promise a magical setting and they don’t disappoint. The food is just as exceptional; the French-Caribbean themed menu adds to the exotic vibe of the location.

4. The Inn at Little Washington, Washington

A luxurious Virginia inn, the prestige of the hotel spills over into the dining room where chef Patrick O’Connell uses only the freshest ingredients and seasonal produce for a New American menu. With its romantic décor, the experience of the out of town hideaway is complete.

5. Maestro – Ritz Carlton Tysons Corner, Virginia

This elegant restaurant has all the impeccable style you would expect from the exclusive Ritz-Carlton hotels, but with a modern twist – an open kitchen to watch the master Fabio Trabocchi at work. The wine list (put together by sommelier Vincent Feraud) is something any restaurant in Italy would be proud of, whilst the flavours and dishes bring the kind of depth and subtlety that reflects their Italian heritage to perfection.